How to Access Support Cases

Customer - Support Website

Customers can access Case details by following the steps listed below:

For instructions on creating a new Case, please see How to Create a New Case on the Support Website.

1. Login to the Support Website
2. Hover over MY HITACHI in the top navigation and click on Support Cases
   
3. By default the view will display your Cases and will not include closed Cases or Remote Ops (Hi-Track) Cases. Those can be included by updating the filters as shown below.
   
4. Note the 2 search bars for Cases. The top Search bar (green arrow) will search all Cases regardless of the filters that are set. The search bar inline with the filters will only search through Cases that are displayed below and is dependent on the filters. 
   
5. Click on the Case to view additional details