How To Collect HCS Server Data

Objective

To address how to collect a full data collection of the HCS environment required for troubleshooting and escalating a service request

Environment

• Hitachi Command Suite
• Hitachi Device Manager
• Hitachi Tuning Manager
• Hitachi Replication Manager
• Hitachi Tiered Storage Manager

Procedure

1.  Collect Full HCS version
   • - Prior to logging into the HCS GUI, select License, let the fields populate and provide the HDvM version display
   • - or upload a screen capture of the fully populated fields
2. HCS server host o/s and patch levels
3. If HDvM and HTnM are on separate hosts, a getconfig will be required from each host
4. Download and run the latest version for the appropriate host o/s:  https://knowledge.hds.com/Support_Information/Data_Collection/Get_Config 
5. If the HTnM agent is not installed on the local HDvM or HTnM host, use the link below to collect and upload the remote host HTnM agent logs
   • https://knowledge.hds.com/Support_Information/Data_Collection/Software/HTnM_Agent_Logs
   • Upload to:  https://tuf.hds.com/upload.php  <enter case ID # >

Additional Notes

Alternative data collections if the getconfig fails.  These will create a smaller data collection consisting of 2 *.jar files to manually upload

Windows

<installation dir>\HiCommand\Base64\Bin\hcmds64getlogs /dir x:\your_dir_here /logtypes log

Linux

/OPT/HiCommand/Base64/Bin/hcmds64getlogs - dir OPT/your_dir_here -logtypes log

   example = /dir C:\getlogs_11_21     = empty directory of your choice

When command finishes, zip the 2 files in /dir C:\getlogs_11_21 and upload to TUF  https://tuf.hds.com/upload.php  

Case ID #